Terms & Conditions
Petroff Gallery Online - Terms and Conditions for Online Art Sales
Please read the Terms and Conditions carefully before placing an order.
1. CUSTOMER SATISFACTION
We want you to purchase your original Canadian Artwork knowing you will be fully satisfied.
In the event that you wish to exchange your purchase, simply notify Petroff Gallery Online within five (5) days from the receipt of the Work(s) of Art by e-mail to firstname.lastname@example.org of any intended exchange. You may exchange any Work(s) of Art acquired providing that:
- The Work(s) of Art shall be returned in same condition received and within ten (10) days from the date of notification of such return.
- You are responsible for shipping the artwork back to Petroff Gallery Online, and for the costs associated with that shipment. Shipping and handling costs are non-refundable.
2. SHIPPING & HANDLING
Shipping rates are determined by a combination of the weight and number of items purchased in relation to the recipient’s location relative to Toronto, Canada. Rates have been calculated for Canada and the continental United States.
For all other countries or territories, we will be happy to supply you with a shipping quote. Simply e-mail the address of the final destination to email@example.com and include information regarding the Work(s) of Art of interest.
Canadian Customers- FREE- No duty costs apply!
US Customers- FREE- Original, Canadian artwork is entitled to enter the US duty-free. In order for US customs to release your shipment into the US a Tax ID or Social Security Number may be required. We cannot anticipate any additional fees individual states may require for web purchases after the fact.
Other Countries- Most nations allow the importation of original art work without duty. If unsure, check with your Country's Duty polices. Any duty, local taxes or tariffs are the responsibility of the receiving party.
Petroff Gallery Online uses Shopify’s Payment Gateway (SPG) for online payments. SPG allows us to safely process all major credit card payments and complete financial transactions as securely as possible. You will receive an email receipt to confirm Petroff Gallery Online has received your order.
In the unlikely event that a Work of Art of is sold in the gallery just prior or simultaneously to us receiving the online sale e-mail notification from Shopify , the client in the gallery shall have first rights to purchase and you will be fully refunded.
All prices are in Canadian dollars unless otherwise specified.
Petroff Gallery Online does not disclose buyers' information to third parties.
All rights with respect to this website including images, format, layout and text content are reserved exclusively to petroffgalleryonline.com and/or the artists. This website may not be reproduced, stored in a retrieval system or transmitted in any form or by any means, medium, electronic, mechanical, photocopy, recording or otherwise, in whole or in part, without the prior written consent of petroffgalleryonline.com.
If you have any further questions please contact us.